Need Help?

📱 Use In-App Support (Recommended)

Open AI Filter → Settings → Support → Contact Support

This automatically includes your user ID and app version, helping us assist you faster.

Alternatively, email us at ai-filter@aesthetic.me

Subscriptions & Billing

Purchases and subscriptions are managed by Apple through the App Store:

Manage or cancel: Apple Support – View or cancel subscriptions
Request a refund: reportaproblem.apple.com
Multiple devices: Use "Restore Purchase" on the paywall to move your purchase to another device. Note: Purchases can only be active on one device at a time.

Quick Troubleshooting

Update to the latest iOS version and AI Filter version
Force-quit and reopen the app
If a transformation isn't generating, check your internet connection and try again
For best results, use a clear, well-lit photo and a specific, descriptive prompt
Reinstall the app if issues persist (subscriptions are tied to your Apple ID)
Still having trouble? Use the in-app support with your device model, iOS version, and steps to reproduce

FAQ

What can I create with a prompt?

You can reimagine your selfies in unique styles, add magical effects, change the scene or background, enhance a photo, or turn a simple shot into a creative masterpiece. If you can describe it, the AI will try to create it.

What do I get with AI Filter Pro and Ultra?

Pro and Ultra are about how much you can create: Pro gives you more generations than the free plan, and Ultra gives you the most. Saving and sharing your results is included on every plan, including free.

Can I save and share my creations?

Yes — everyone can. Once a transformation is ready, save it to your photo library or share it directly to social media right from the app. There's no Pro requirement to save or share.

Which devices are supported?

AI Filter is currently available on iOS for iPhone. iPad runs a scaled version of the iPhone app. We may expand to other platforms if there's enough interest.

Why do some results look better than others?

Results depend on your source photo and your prompt. For the best output, use a clear, well-lit photo and write a specific, descriptive prompt. Feel free to try different wording to refine the look.

How do I cancel my AI Filter Pro subscription?

You can cancel anytime through your App Store account settings. Your access continues until the end of your current billing period.

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